Privacy Policy

Gastronomy London understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

What does this privacy policy cover?
What is Personal Data?
What are my rights?
What Personal Data do you collect?
How do you use my Personal Data?
How long will you keep my Personal Data?
How do you transfer my Personal Data and where is it stored?
Do you share my Personal Data?
How can I access my Personal Data?
How do I contact you?
Changes to this privacy notice

What does this privacy policy cover?

This privacy information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679 or the 'GDPR') as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal data is, in simpler terms, any information about you that enables you to be identified.

Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using our contact details.
The right to access the personal data we hold about you.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Personal Data do you collect?

We may collect some or all the following personal data (this may vary according to your relationship with us):

Name.
Company (if applicable).
Address (Business or/and Invoice).
Email address.
Telephone number.
Profession.
Payment information.
Information about your preferences and interests.
Allergy information.
Booking history.

How do you use my Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

Providing and managing your account.
Supplying our products AND/OR services to you. Your personal details are required for us to enter a contract with you.
Personalising and tailoring our products AND/OR services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email AND/OR text that you have opted-in to. You may unsubscribe or opt-out at any time by using the 'opt out' option at the bottom of each communication, or by contacting us to ask to be removed.
Maintaining accurate records of treatments and products bought and used by you.
With your permission AND/OR where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services.

Gastronomy London will never send any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How long will you keep my Personal Data?

We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Your personal data will therefore be kept for a minimum of 3 years if you have had any bookings AND/OR bought any products with us.

How do you transfer my Personal Data and where is it stored?

We hold your data on our servers. HTTPS protocol for all transmission of data all communication is encrypted. We have regular PCI scans and use TLS that provides communications security over a computer network. The TLS protocol aims primarily to provide privacy and data integrity between two communicating computer applications.

At Gastronomy London we only store your personal data in the UK which means that it will be fully protected under the GDPR. The security of your personal data is essential to us, and to protect your data, we take several important measures, including the following:

All your digital data is stored on site.
Only staff with a code can access it. Once those people no longer require access, we change their passcodes.
Regular network security checks.

Do you share my Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How can I access my Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a subject access request. All subject access requests should be made in writing and sent to the email or postal addresses, see contact details below.

There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than ONE month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details.

The Data Controller
Concierge Group Ltd, 85 Great Portland Street, London, W1W 7LT
Telephone: 0208 0504385
Email: burns@concierge-uk.com

Changes to this privacy notice

We may change this privacy notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. This privacy notice was last updated on 21/04/2024.